RETURNS POLICY

RETURNS POLICY

We comply fully with and aim to exceed the requirements of the Consumer Contract Regulations.

Returning your items 

We allow you 14 days after we have delivered your order for you to change your mind and to notify us of your wish to return the item(s) for a refund.

Every order should come with a returns form within your parcel, If you cant seem to find your returns form you can download this here. Please enclose a copy of your returns form within the goods you have chosen to return.

PLEASE NOTE: Goods are returned at the customers cost and risk. To ensure a refund is issued, goods must reach us in perfect condition in the original packaging, the packaging must be undamaged and unmarked.

Please allow 14 days from when we receive your returned goods to obtaining your refund. Any carriage charges incurred on your original delivery will not be refunded.

For clarity refunds will not be issued if:

          • You notify us of your intention to cancel your order more than 14 days after delivery.

          • The goods are not accompanied by a returns form.

          • The goods are not in perfect re-saleable condition.

          • The goods packaging is marked or damaged.

          • The goods arrive back with us and have exceeded the returns time.

Goods not refunded can be collected or returned to you at additional cost.

Faulty Items

Please notify us as soon as you become aware that an item you have purchase from us has developed a fault. If the product is within the manufactures warrantee period we will replace or refund the product as appropriate.

If after testing and inspection the goods prove not to be faulty or have been damaged by poor or incorrect installation a refund or replacement will be denied.

Damaged Goods / Short Deliveries

If after testing and inspection the goods prove not to be faulty or have been damaged by poor or incorrect installation a refund or replacement will be denied.

Deliveries must be checked immediately for damage, shortages or delivery errors which must be reported to us in writing within 3 working days of the delivery.

Claims for damaged goods, delivery shortages or errors will not be entertained outside of the 3 working day notification period.

Return Address 

All returns should be well packed and sent to

Returns Department, 
Unit 3-4 Celtic Place, Athena Drive, Name
Grimsby, DN31 2UE